Do you have any complaints about your purchase? Fear not—we've got you covered! If you recently bought something from GameRow and need a refund, you're in the right place. We have all the information you require on when you can get a refund, how to start the process, and whether you qualify for one.
Refundable Items
We make an effort to provide refund choices for the majority of the game keys you buy. Please be aware, nevertheless, that some products can be labeled as "non-refundable" and so are not returnable. Furthermore, only orders purchased directly on our website are eligible for refunds.
Refunds for any in-app or downloadable content purchased from GameRow are available as long as the content hasn't been used, changed, or transferred. Additionally, online self-service refunds might be available for certain transactions. If the game key satisfies the requirements for a self-service refund, you can begin the return process by going to Transactions, selecting the Account option, and clicking the "Refund" button.
Refund Conditions
You have seven days from the date of purchase to ask for a refund on game keys and products. Please be aware that in order to qualify for a refund, the total playing time must be at most two hours. Items classified as non-refundable are not eligible for refunds.
Game keys cannot be refunded if you have been banned or have broken any service rules. Additionally, you could not be entitled to reimbursements if GameRow finds any misuse of the refund policy. Lastly, if the product is of sufficient quality but does not suit your preferences or if your computer does not satisfy the minimum requirements for utilizing the product, you will not be able to get a refund for purchases made on the website.
Requesting a Refund
Go to the "Help" tab and write to our email with the refund request to get your money back. Online self-service refunds might be offered for specific purchases. If the game key qualifies for a self-service refund, you can start the return process by logging into your account on our website, selecting Transactions from the tab menu, and then clicking the "Refund" button.
Refund Procedure
Though not all payment methods may offer this feature, refunds for purchases are usually issued back through the original payment method used during the transaction. GameRow and you may alternatively agree to use a different method to provide the refund. It's crucial to keep in mind that the amount of time needed to complete the refund may differ based on the payment option you choose.
You might be covered by the Consumer Protection (Distance Selling) 2000 if you live in the EU and make a transaction. In certain situations, you can cancel your transaction and get a refund within fourteen days of the purchase date. If you want to start the cancellation procedure during this period, please write to us as soon as possible after making your purchase. Access to the downloaded or utilized product is not allowed during this assessment time. On the basis of such behavior, we maintain the right to reject refund requests.
Sales and Recent Purchases
You can return your purchase, get a complete refund, and buy the item again right away if you follow the guidelines above. This procedure is reasonable and does not violate the return policy. You might not be eligible for a refund if GameRow finds that you are violating the refund policy. Because your money will only be used for the game keys you actually want to buy and use, you can shop with confidence thanks to this policy.